CUSTOMER TERMS AND CONDITIONS

The customer terms and conditions are made up of the Subscription Terms and the Equipment Terms. Please read them carefully. By signing up to the Service, you are agreeing to the Subscription Terms and the Equipment Terms.

SUBSCRIPTION TERMS

The Subscription Terms are made up of the following sets of terms:

- OSN TV Subscription Terms

- PPV (Pay Per View), Purchase and Rental Terms

If you receive OSN+ as part of your Package, then the Subscription Terms also include:

- OSN Streaming Service Terms

together these documents are known as the Subscription Terms. The Subscription Terms apply to and govern your Subscription to one or more of our Services. You must comply with these Subscription Terms if you want to receive and continue to receive our Services. These customer terms and conditions are entered into between you and Gulf DTH FZ LLC, OSN Building, Dubai Media City, Dubai, United Arab Emirates. VAT No.: 100005389000003 and all references to ”OSN”, “us”, “we” and “our” shall be read as references to OSN.

Definitions
OSN TV SUBSCRIPTION TERMS
PPV (PAY PER VIEW), PURCHASE AND RENTAL TERMS
OSN STREAMING SERVICE TERMS

Definitions

The following definitions apply in these Subscription Terms:

Add On/Al a Carte means an OSN Package, an item of Content or any other service which can be added to your chosen OSN Package.

Address means the address of your private residence that you have notified to us as part of your Application.

Admin Fee means a onetime administration fee which may be charged to you either on sign up and/or in the event you make changes to your OSN Packages.

App means any of our Apps, including but not limited to the MyOSNApp, the App associated with the OSN Streaming Service and any of the other mobile, desktop or other applications that OSN makes available to you.

Application means your application to receive an OSN Package (which may be a paper form or an online application made on our Website or at one of our sales outlets).

Billing Cycle means the frequency at which you are billed, which may be monthly, three monthly, six monthly, yearly or some other frequency. You may choose your Billing Cycle when you sign up. Billing Cycle options may be different depending on your chosen OSN Package and Payment Method.

Box Activation Fee means a Set Top Box onetime activation fee which may be charged to you either on sign up and/or when you receive a new Set Top Box in the event you make changes to your OSN Packages.

Cancellation Fee means a fee charged to you for cancelling before the end of your Minimum Term and which shall be notified to you before you activate your Subscription or contained in our Cancellation Policy.

Cancellation Policy means, if any, our policy relating to any early termination of a Minimum Term and which will include details of any Cancellation Fees. If a Cancellation Policy applies to your Subscription, it will be linked next to these terms on the sign up page and will be available for viewing before you proceed. Please ensure you read it carefully.

Channels means the channels which we shall make available to you as part of your Subscription.

Content means the content made available to you as part of our Services, either as part of an OSN Package or via the OSN Streaming Service, which may include live television, our video on demand service, series and movies downloads, pop-up channels and more.

Contract means the contract between you and OSN which is made up of these Subscription Terms, your Application and any associated product description provided to you at the time of purchase.

Customer Services means our customer services team.

Deposit means the sum that you may be required to pay as a deposit under certain circumstances in order to activate your Subscription, which will be an estimate of the damages that we will incur if you fail to pay any of your Subscription Fees.

Equipment means any equipment that is supplied to you by an Equipment Provider which may include a Set Top Box, Smart Card and a Satellite Dish.

Equipment Provider means the company who will supply your Equipment. The Equipment Provider shall be determined by reference to your Address. Please click HERE for a list of our Equipment Providers. By purchasing a Subscription, you agree to enter into the Equipment Terms with the Equipment Provider for the purposes of receiving the Equipment directly from that Equipment Provider.

Equipment Terms means the terms and conditions relating to the supply, loan and return of certain Equipment, which you will enter into with an Equipment Provider.

Event means an event that has a scheduled broadcast time that you may purchase access to, either at the time of the live broadcast or to watch within a certain time period after the live broadcast.

Minimum Term means the minimum term that you must commit to sign up to a Service for, in order to receive that Service. Where a product has a Minimum Term, this shall be clearly set out in the product description or in any related terms.

MyOSN means the application known as MyOSN which you may use to undertake certain account administrative actions.

On Demand Service means our digital service that allows you to obtain Content on demand from the On Demand library (if any).

OSN means Gulf DTH FZ LLC, OSN Building, Dubai Media City, Dubai, United Arab Emirates. VAT No.: 100005389000003.

OSN Package means as the case may be, the combination of the Channels selected for viewing as part of your Subscription.

OSN Streaming Service means our internet streaming service, see the OSN Streaming Service Terms for further details.

OSN Store means the OSN Store available on certain Set Top Boxes from which you can purchase or rent a wide range of Content (if available). Payment Method means the method of payment which you select when signing up to receive our Service, which may include cash, credit card or other commercially available payment gateways as set out on our Website.

Reconnection Fee means the fee chargeable to reconnect your Service where you have been disconnected for non-payment or breach of any Subscription Terms. The Reconnection Fee shall be determined by OSN and shall cover the costs associated with your reconnection.

Rental Period means the length of time that you can access an item of Content rented by you via the OSN Store.

Satellite Dish means a dish receiver supplied and installed by the Equipment Provider to enable you to receive our Content via satellite transmission.

Service means the services with which we provide to you, including as the context requires (a) the provision of the Channels and other Content which are associated with your chosen OSN Package from time to time (b) the provision of the OSN Streaming Services to you and (c) any paid or complimentary Add-Ons, Events, Apps, On Demand Services or other products provided to you from time to time.

Set Top Box means the set top box supplied by the Equipment Provider to you as part of your OSN Package. Each Set Top Box may have different functionality depending on your chosen OSN Package.

Smart Card means the card that allows you to receive and view the Content associated with your OSN Package.

Streaming Services means the provision of Content provided by us to you via the OSN Streaming Service.

Subscription means your subscription to an OSN Package.

Subscription Fee means the fees that you must pay for your Subscription.

Subscription Term means the length of your Subscription which shall be selected by you when you sign up. Your Subscription Term may be automatically renewed, and each new renewal term shall be a Subscription Term.

Subscription Terms means any and all of the following customer terms and conditions: (i) the OSN TV Subscription Terms (ii) the PPV (Pay Per View), Purchase and Rental Terms and (iii) the OSN Streaming Service Terms.

Territory means the country in which your Address is located.

Website means the OSN website. Website shall also include, where applicable, any other OSN Website that is connected to the Service, such as the MyOSN website and the OSN Streaming Service website.

Warranty means the warranty covering your Smart Card and Set Top Box (Warranty) and the warranty covering any other equipment and any related installation services supplied to you by the Equipment Provider or an authorized agent of the Equipment Provider (Installation Warranty), further details of which are set out in the Equipment Terms.

OSN TV Subscription Terms

Eligibility
1. To be eligible for an OSN Package you must:
  1. be over 18 years old;
  2. live in and provide us with an Address in one of the countries in which you can receive an OSN Package;
  3. have a valid Payment Method.
2. You will need to connect to the Service through a Satellite Dish and Set Top Box which our Equipment Provider shall provide to you for installation at your Address. Some properties are not suitable for the installation of a Satellite Dish. Please contact our Customer Services to ensure your property is suitable.
3. Some of our products, like the OSN Streaming Service require a connection to the internet and a certain bandwidth speed. Please check with your sales representative or our Customer Services for more details.
4. Some customers will be requested to provide a Deposit to us in order to activate the OSN Package. In such cases, the OSN Package cannot be provided until the Deposit is paid.
OSN Packages
1. We will provide you with your chosen OSN Package and related Service subject to the terms and conditions contained in these OSN TV Subscription Terms.
2. In addition to these OSN TV Subscription Terms the following other terms may also apply:
  1. the loan to you and your use of any Equipment necessary to receive your Package shall be subject to the terms and conditions set out in Equipment Terms which will be between you and the Equipment Provider, and which will govern the supply, loan and return of the Equipment;
  2. your use of the OSN Store shall be subject to the terms and conditions set out in the PPV, Purchase and Rental Terms;
  3. your use of the OSN Streaming Service shall be subject to the OSN Streaming Service Terms.
Connection, Re-Connection and Installation
1. After you complete your Application, provide all necessary documents and personal identification and complete our sign up process, the Equipment Provider will contact you to arrange a convenient time to install your Equipment (except where you purchase Equipment that can be self-installed, in which case you may perform the installation yourself).
2. Your use of and the installation of any Equipment shall be governed by the Equipment Terms which will apply between you and the Equipment Provider.
3. If, within the first 12 months of your Subscription, you fail to pay your Subscription Fee in any month, we may retain the Deposit to compensate us for the loss of that Subscription Fee and in addition we may, at the end of that month, be entitled to terminate your Subscription.
4. If your OSN package includes access to our OSN Streaming Service, you may access the OSN Streaming Service once the sign-up process is completed, and the OSN Streaming Service Terms shall apply from your first access.
Subscription, Set Top Box, Admin Fee and Box Activation Fee Payments
1. You agree to pay your Subscription Fees in accordance with the Billing Cycle you choose and using the Payment Method you enter when you submit your Application to purchase an OSN Package. The Billing Cycle options available to you will depend on the OSN Package you select.
2. In addition to your Subscription Fees, you may also have to pay:
  1. an Admin Fee. You shall be informed of these (if any) when you sign up. The Admin Fee may be paid up front, or depending on the Package you choose, may be paid in installments. or
  2. a Box Activation Fee. You shall be informed of this fee when you sign up. The Box Activation Fee shall be paid up front.
  Failure to keep up any installments of the Admin Fee and/or the Subscription Fees may lead to disconnection.
3. Where you purchase or rent items of Content from the OSN Store you agree to pay for such items of Content in accordance with the PPV, Purchase and Rental Terms.
4. If you have chosen a monthly Billing Cycle, your Subscription Fee payment due date shall fall on the same day in each month. For example, if your first payment is taken on the 5th of July and your Billing Cycle is monthly, your next payment shall be due on the 5th of August. This also applies to three and six-monthly payments as well as annual payments, which shall be due on the same day each three months, each six months or each year as applicable.
5. Where you have signed up to an automatic payment (i.e., standing instruction or direct debit), this shall be taken by OSN on or around your Subscription Fee due date and you acknowledge that automatic payments may vary by a few days.
6. If you pay through one of the commercially available payment gateways, it is your responsibility to ensure that payment is made from your account on your Subscription Fee due date.
7. You authorize us to charge your Payment Method with any other payments due from you to us under your Contract, including any Admin Fee, Box Activation Fee, Cancellation Fee, and/or Reconnection Fee.
8. If you have failed to pay any of the payments, you owe to us we can immediately suspend and/or disconnect the Service and terminate the Services in their entirety. In these circumstances, we reserve the right to retain your Deposit (if one was paid) and we may charge a Reconnection Fee or require a Deposit if you wish to re-connect the Service after suspension or disconnection.
9. We may change your Subscription Fees at any time by giving you a minimum of one (1) months’ notice. We may also change your Subscription Fees:
  1. if required by law or if any regulatory authority requires us to change any aspect of our pricing which affects your Subscription Fees; or
  2. if you change your OSN Package as provided in Clause 6.3 below.
10. If we increase your Subscription Fees, you will have the right to cancel your Services without penalty.
11. Where your Payment Method is a credit card, you must ensure that your credit card remains valid during your whole Subscription Term and that the authority for OSN to collect payments remains current. If your credit card expires, terminates, or otherwise becomes invalid you must immediately tell us and provide us with a replacement card. If you do not provide us with a valid Payment Method, we reserve the right to suspend your Services until you do.
12. If your credit card expires and you fail to provide us with a new expiry date, we reserve the right to manually update your expiry date by reference to the date of the expired card and charge your replacement card. We also reserve the right to contact your bank to obtain details of a replacement card and you hereby expressly agree that if your Subscription is still live, you authorize and agree, that your bank may provide this information to OSN in reliance on this Clause.
13. Where your Payment Method is direct debit or standing order from your bank account, you agree not to close your bank account during your Subscription Term. If your bank account is closed and you have any payments outstanding, you agree that OSN may directly contact your bank and request a new bank account to take your payments from. You hereby authorize and agree, that your bank may provide this information to OSN in reliance on this Clause.
Pay Per View, Recording Content and On Demand
1. Depending on your chosen OSN Package and the Territory you live in, you may be eligible to:
  1. record Content to watch and store it on your Set Top Box; and/or
  2. access our On Demand service.
2. Access to On Demand, the OSN Store and any other similar services is a ‘free’ add on provided by OSN, which OSN may in its discretion withdraw at any time without notice to you.
3. To use the OSN Store, record Content or use our On Demand Service, you will need a Set Top Box with “PVR” (personal video recorder) functionality. PVR functionality is available only on certain Set Top Boxes. The difference between these Set Top Boxes is the memory/hard disk available for each box. Some boxes will need connecting to the internet.
4. For help on how to record or use our On Demand Service please refer to the instruction booklet that came with your Set Top Box or contact our Customer Services.
5. The length of time that any Content is accessible on your Set Top Box will vary and OSN offers no fixed time that such Content shall remain on your Set Top Box unless you have selected ‘purchase and keep’ or rented the Content for a Rental Period, in which case such Content shall remain on your Set Top Box during your Subscription Term or for the relevant Rental Period as applicable.
OSN Packages and Add Ons
1. Each OSN Package is made up of one or more Channels and the OSN Package you choose will determine what Content you are eligible to watch. For a list of our current OSN Packages, please visit the “Our Packs” section of our Website or speak to your local retailer.
2. The Content that we provide as part of your OSN Package is primarily supplied by third parties and their availability is outside our control. Consequently, OSN accepts no responsibility for the Content and makes no guarantees on the availability of such Channels (even if advertised as available by us). We reserve the right to withdraw or replace any Channel or advertised Content and reduce or change the number of hours of any Channel’s broadcast in accordance with Clause 7.
3. You may change your OSN Package as follows:
  1. If you wish to upgrade to a higher value OSN Package, please call our Customer Services. We will endeavour to process your upgrade within 72 hours. Certain upgrades may entitle you to a different Set Top Box and the Equipment Provider will ndeavour to deliver and install any new Equipment associated with your upgrade within one week.
  2. If you wish to downgrade your OSN Package to a cheaper OSN Package the following will apply:
    1. If you downgrade no later than 48 hours prior to your next Subscription payment, your Subscription shall be downgraded at the end of your current Billing Cycle. If you do not give us enough time, then your Payment Method will still be debited and your downgrade shall take place from the end of your next Billing Cycle.
    2. If you have selected a 3 month, 6 month or 12 month Billing Cycle, your downgrade shall take effect at the end of that Billing Cycle and no pro rata reimbursement of your Subscription Fees for the higher OSN Package shall be made.
4. From time to time we may offer Add Ons that can be added to your Subscription. These may be additional Channel packs, viewing passes or other one-off rights to view Content or Events. If you select an Add On, you agree to immediately pay for such Add On.
5. Removal of an Add On shall depend on whether the Add On has any Minimum Term attached to it. If an Add On has a Minimum Term, you will not be able to cancel that Add On until that Minimum Terms expires. If no Minimum Term is mentioned, then you will be able to remove an Add On and provided you cancel no later than 48 hours prior to your next Subscription Payment (if the Add On is re-occurring), the Add On shall be removed at the end of your current Billing Cycle. If you do not give us enough time, then your Payment Method will still be debited, and the removal shall take place from the end of your next Billing Cycle.
6. We reserve the right to charge an Admin Fee for any upgrade or downgrade or Add On purchase or removal. Any Admin Fee shall be clearly detailed for you at the time of change to your OSN Package or shall be detailed on www.osn.com/osntv.
7. We reserve the right to charge a Box Activation Fee for any upgrade or change to your OSN Package in the event you receive a new Set Top Box. The Box Activation Fee shall be clearly detailed to you at the time of upgrade or shall be detailed on www.osn.com/osntv.
Changes to OSN Packages, Channels, Add-ons, Content and other Services
1. Each OSN Package and Add On is a separate and variable service (which means they may be changed, altered, improved or added to at OSN’s discretion as this ensures we respond to customer needs and remain competitive). Therefore, we may vary, replace or withdraw:
  1. Any OSN Package. If your OSN Package is withdrawn, we will notify you and move you to the nearest equivalent OSN Package (Replacement Package). You will pay the same Subscription Fee until the end of your Billing Cycle or Minimum Term (whichever is later) unless the Replacement Package is cheaper, in which case you will pay the Replacement Package price from the date that you move to the Replacement Package. If a product in one of our other ranges (i.e. not branded as OSN but still owned and operated by us) is the nearest equivalent, we shall move you to such package and your Contract shall apply as if that Replacement Package is an “OSN Package” as defined in the Definitions section;
  2. Any program or Channel (including varying the broadcast hours of a Channel or programs). We reserve absolute editorial control over the Content and Channels making up each OSN Package and we may change these at any time for any reason without notifying you. We shall of course endeavour to keep you updated of any new changes that may affect you where possible;
  3. Any other feature or functionality of our Service. We may change any bonus channel or any feature or function of the Service you receive at no extra charge, including access to the OSN Streaming Service, MyOSN, OSN Store, On Demand and any similar products. Such complimentary services are provided ‘as is’ and may be withdrawn at any time.
2. We provide our Services on an ongoing basis and we cannot foresee what may change in the future. We therefore fully reserve the right to vary, replace, withdraw and add to our Service as we see fit. We may also re-brand our Service at any time.
Liability
1. OSN will not be liable to you under the Subscription Terms or otherwise for:
  1. the act of ending your Contract in accordance with Clause 10.5;
  2. any delay or failure by us to provide the Services (or any part of them) caused by events outside our reasonable control. Matters outside our reasonable control include (but are not limited to) severe weather conditions, pandemic, epidemic, civil disorder, terrorist activity, war, supplier actions and government decree, order or action;
  3. any delay or failure by us to provide any feature of the Service caused by a change made by a compatible device manufacturer or provider of a compatible device operating system that is outside OSN’s reasonable control;
  4. any damage to separate devices or content that belong to you where such damage would not have been caused if you had followed our reasonable instructions;
  5. any loss or damage caused by OSN or any of our officers, employees or agents in circumstances where:
    1. there is no breach of a contractual obligation or legal duty of care owed to you by us or by any of their respective employees or agents;
    2. such loss or damage was not contemplated by both you and us at the time we entered into this contract;
    3. any loss or damage caused by us or any of our employees or agents, to the extent that such loss or damage results from any breach by you of these conditions, unless our employees or agents were in breach of a legal obligation or duty of care owed by them and that breach is the most significant cause of the loss or damage.
2. This Clause 8 shall not affect any liability we may have to you for death or personal injury as a result of our negligence, or for our fraud or fraudulent misrepresentation.
Copying and Copyrights
1. You must not do (or allow to be done) any of the following:
  1. copy, redistribute or relay any part of the Content we provide to you as part of the Service or otherwise deal with the Content in a way which is not permitted by us or which infringes applicable law;
  2. sell or make any charge for watching any Content;
  3. show any Content to the public, even if no charge is made;
  4. tamper with or modify the signal of any Content made available on the Set Top Box; or
  5. alter, cover, modify or remove any graphics, logos or other on-screen text or images appearing on any broadcast, download or stream of Content.
2. We may disable or alter remotely certain functions of the Set Top Box software application on your compatible device so as to prevent you from copying Content and we may prevent you receiving our Services if the Set Top Box allows copying of any Content which we are bound by contract to prevent.
Cancellation
1. If you wish to cancel your Services with us, your rights to do so will depend on the OSN Package you have purchased and the payment frequency you have selected. Some OSN Packages may be cancelled at any time and others may contain a Minimum Term.
2. Where the OSN Package you have purchased does not have a Minimum Term, you may cancel your OSN Package at any time by calling our Customer Services and lodging your request to cancel.
3. If you submit your request no later than 48 hours prior to your next Billing Cycle, your OSN Package shall be cancelled at the end of that Billing Cycle. This means that if you have selected a 6 month Billing Cycle, you must wait until the end of that Billing Cycle and there will be no pro rata reimbursement if you cancel earlier than 48 hours before this.
4. Where the OSN Package you have purchased has a Minimum Term you may not cancel during that Minimum Term without paying a Cancellation Fee. Any Cancellation Fee shall be equal to the unelapsed term of the Minimum Term, or such fee as otherwise clearly detailed in the product description provided to you when you signed up.
5. We may cancel your Subscription with us if you breach any of the terms of the Contract between us.
6. On termination, you must return your Equipment to us in accordance with the Equipment Terms.
Changes to our Terms
1. We may change or add to the Subscription Terms for any of the following reasons:
  1. we change, alter, improve or add to our Service. For example, we can vary the content and or capacity of your chosen product. This ensures that we respond to customer needs and remain competitive;
  2. we intend to change the way we structure our Service;
  3. we are introducing new products, services or features;
  4. the cost to OSN of providing the Service increases (for example, we have to pay third parties more for use of their infrastructure, or launching other new and improved customer products and services);
  5. other costs associated with running OSN’s business increase (for example, we invest in improving customer support);
  6. we change the way we provide products and services to you (for example, we develop new infrastructure or technology to provide you with a better experience);
  7. to help improve the security and operation of our technical infrastructure (for example, to prevent misuse of the Apps or Service);
  8. we reorganise the way we structure or run our business;
  9. valid legal or regulatory reasons; or
  10. we change the terms to make them clearer or easier to understand, to reflect changes in law or to update our contracts from time to time so all our customers are on the same terms.
2. We provide the Service on an ongoing basis and we cannot foresee what may change in the future. This means that we may need to make changes for reasons other than those set out in Clause 11.1 above.
Third Party Rights
1. OSN can transfer its rights or obligations under the Contract between us to any company, firm or person provided this does not affect your rights in a negative way.
2. The Contract is personal to you. You may not transfer your rights or obligations under your Contract to anyone else, and no third party is entitled to benefit under your Contract.
Notices
1. If we amend any of our Subscription Terms, we will notify you. Your first use of either the App or Service after you have been notified of the new Subscription Terms will constitute acceptance of such changes.
2. If we give you any notices, we may give it to you by:
  1. electronic means (including but not limited to SMS, WhatsApp, email, the Website, via one of our Apps or through your Set Top Box); or
  2. via non-electronic means (including via telephone, post, courier or hand delivery).
3. Notifications will be deemed to have been delivered on the day they are sent, provided we have not received a failed delivery notice, in which case we will send notice via the Website. Notifications given via the Website will be deemed delivered the day after they appear on the Website (which you should check regularly).
4. If you wish to give us notice under any of the Subscription Terms, you must do so by contacting our Customer Services.
Data protection
1. The information you provide, and other information held about you may be used, processed, treated, transferred and/or shared by us and/or any of our authorized affiliates, agents, partners, contractors, subcontractors, employees, officers, or consultant for the purposes set out below. The information that may be held about you includes, but is not limited to: i) information you have provided to us; ii) information about products and services you have ordered or enquired about; iii) information collected from your Equipment about its use; iv) your IP Address and/or MAC address; and/or v) technical information from the Equipment, for example, the collection of diagnostic information.
2. In addition to using your information to provide you with the Equipment, your information may also be used, processed, treated, transferred to or shared with third parties in or outside your country of residence. We may also use your information to work with our agents, business partners and data processors in the following ways:
  1. to monitor and improve products, services and websites;
  2. for market research;
  3. to enable compliance with any legal or regulatory requirements;
  4. to protect or enforce our rights or the rights of any third party in the detection and prevention of fraud, piracy and other crimes and for the purpose of safeguarding national security;
  5. to send you direct marketing about products and services, events and special offers, including, where applicable, for a reasonable time after you have ceased to be a customer. This may include communications via (i) non-electronic means such as post, telephone, courier or hand delivery or (ii) electronic means including but not limited to email, messaging services (WhatsApp, SMS etc.), push notifications via one of our Apps, via social media, through our Service or (iii) by other means of direct and indirect communication that may allow us to reach you;
  6. to provide you with personalised services, such as providing you with viewing recommendations and tailored advertising, (this means that you agree to the storage of information about you on the devices you use, for example to make some of the adverts you see more relevant to you); and/or vii) to provide you with online behavioural advertising through the use of cookies when you visit our websites or use our applications. We may also disclose your information to any successors or affiliates of the company for them to use, process, transfer and/or share for the purposes set out above.
3. Full details of the data that we collect and how we process, handle and store that data can be found in our Privacy Policies on www.osn.com/en-eg/privacy policy.
Law and Jurisdiction
1. Your Contract with us shall be governed by and you agree to submit to the laws of the country in which your Address is situated. Where your Address is in the United Arab Emirates, your Contract shall be governed by, and you submit to the laws of the Dubai International Financial Centre.
2. Any and all disputes arising out your Contract with us shall be exclusively dealt with by the courts situated in the capital city of the country in which your Address is located and who have the legal right to hear the case. Where your Address is in the United Arab Emirates, your Contract shall be exclusively dealt with by the courts of the Dubai International Financial Centre.

PPV (PAY PER VIEW), PURCHASE AND RENTAL TERMS

These terms and conditions apply to any Events you purchase and purchases you make from OSN Store or any other pay per view/rental or purchase service made available to you. Please note that OSN Store is a complimentary service provided to you as part of your Subscription and may be removed at any time without prior notice to you.

Please read these terms carefully before purchasing or renting anything from OSN Store.

By renting or purchasing any Content from the OSN Store, you agree to be bound by these terms and conditions, including any changes we make to them or to the Services.

Who can use OSN Store?

You must be 18 years old or over.

You must have a current and active Subscription and valid Payment Method.

To use OSN Store, you need to have an HD connected Set Top Box.
Purchasing Paid Content
1. OSN offers a number of paid Content services as follows:
  1. You may rent Content for a set Rental Period or purchase Content to download and keep on OSN Store via your HD Connected Set Top Box.
  2. You may purchase access to “pay per view” content on the OSN Store via any Set Top Box.
  3. From time to time, we may also make Events available to purchase.
2. Where you rent or purchase any paid Content, you shall be given access in accordance with the rental or purchase you make, for example:
  1. If you rent a movie from OSN Store, the movie shall be available for the Rental Period that was specified when you bought the movie. At the end of the Rental Period, the rented item shall be removed from your Set Top Box and you will not be able to access that movie unless you pay to rent again.
  2. If you purchase a movie ‘to keep’ from OSN Store, that movie shall be available on your Set Top Box for the rest of your Subscription Term.
3. If you rent Content or purchase ‘pay per view’ access to Content, you will be charged in full for that Content even if you do not watch the content within the Rental Period/viewing window. If you purchase access to an Event then you will be charged in full for that Event, even if you don’t tune into it for any length of time, unless you are given the option to cancel your purchase and you correctly follow the cancellation instructions.
4. Certain Content or Events may only be available to certain categories of subscriber (for example, subscribers to a certain OSN Package or with a specific option) or only to subscribers in certain Territories. We will make this clear when the relevant Content or Event is offered.
5. We can cancel or withdraw any Content or Event at any time. If we do, we will try to advertise the cancellation or withdrawal on your television screen, and you will not be liable to pay for it. If an Event is made up of a number of Events (e.g., a number of sporting matches), we can change the Event pack. We may change the time at which any Event is shown, and if so, we will advertise the changed time on your television screen.
6. There are time limits on how long you can retain Content on the Set Top Box/ and the OSN Streaming Service and view any Content or Event. Details of these time limits are provided to you at the time of purchase or will be displayed on screen. Stopping, pausing or re-starting will not extend the time limits for retaining and viewing. Once the relevant time limits have expired, the Content or Event will be automatically deleted.
7. We may refuse your order for any Content or Event in our reasonable discretion. We may also (after we have accepted it) terminate your use of OSN Store or similar products if at any time:
  1. we cease to provide OSN Store or any other similar products;
  2. you have not made any payment which is due to us;
  3. you have broken any of the terms of these PPV, Purchase and Rental Terms; or
  4. you have broken any of the conditions of you Contract with us for your Subscription.
Payment
1. Where you make any Content purchase, we will tell you in advance the amount you must pay us (Purchase Price). The Purchase Price shall be charged to your Payment Method when you complete your purchase as follows:
  1. Where your Payment Method is credit card or debit card, we shall charge your credit or debit card with the Purchase Price at the time you complete your purchase; and
  2. If your Payment Method is cash, you may only purchase Content if your account with us is in credit. If your account is in credit, we shall deduct the Purchase Price from your cash balance at the time you complete your purchase. If you wish to top up your account, please visit MyOSN or call Customer Services.
2. We may from time to time assess your credit standing using credit scoring, and may use information from, and supply information to, outside agencies for this. We will apply reasonable practices for administering your account based on the result of that scoring, including placing a limit on the number of orders you can make.
3. All prices include VAT (or equivalent) where applicable.
Changes to these OSN Store Terms
1. We may change or add to these PPV, Purchase and Rental Terms for any of the reasons set out in Clause 11 of the OSN TV Subscription Terms.
General Legal Terms
1. Clause 9 (Copying and Copyright), Clause 12 (Third Party Rights Clause 13 (Notices) and Clause 15 (Law and Jurisdiction) of the OSN TV Subscription Terms shall apply to the extent that they are not inconsistent with these PPV, Purchase and Rental Terms...

OSN STREAMING SERVICE TERMS

These terms and conditions apply to your use of the OSN Streaming Service. Your eligibility to receive the OSN Steaming Service is dependent on the tier of OSN Package you have signed up for. Please note that where you qualify for such access, the OSN Streaming Service is a complimentary bonus service that is not part of your Subscription and may be removed at any time.

Please read these terms carefully before accessing the OSN Streaming Service.

By access the OSN Streaming Service you agree to be bound by these OSN Streaming Service Terms, including any changes we make to them or to the Streaming Services in accordance with these OSN Streaming Service Terms. If you do not wish to be bound by OSN Streaming Service Terms, you should not access or use the Streaming Services via any associated App or Website.

These terms are entered into between OSN UAE and all references to “OSN”, “us”, “we” and “our” shall be read as references to OSN.

What is the OSN Streaming Service?
1. The OSN Steaming Service is an on-line digital subscription service that allows you to stream certain Content on compatible mobile devices and internet browsers (either via your browser or via the OSN Streaming Service’s dedicated App). You will need to have an up-to-date operating system on your device to access the OSN Streaming Service and/or download the associated App. The OSN Steaming Service contains a wide range of exciting movies, series and other television content which you can watch ‘on demand’.
2. Your access to the OSN Steaming Service is linked to your OSN Package and is a bonus add on. It is not part of our commitment to you, and we reserve the right to discontinue the OSN Streaming Service at any time. We may also re-brand and modify our OSN Streaming Service from time to time.
Who can use the service?
1. You must be 18 years old. While individuals under the age of eighteen (18) may utilize the OSN Streaming Service, they may do so only with the involvement and guidance of their parents and/or legal guardians, under the registered account of such parent/legal guardians. Some content on the OSN Streaming Service may contain graphic violence, sexual content and mature themes. Please note therefore that such content may not be suitable for all viewers.
2. You must have a current and active Subscription to an OSN Package which grants you access to the OSN Streaming Service. If your OSN Package does not qualify you for access to the OSN Streaming Service, you may still access the OSN Streaming Service at an additional cost by signing up directly through the associated Website.
3. If you are eligible for free access to our OSN Streaming Service, you will be provided with a username and password when you sign up to your OSN Package. These can be used to access the Streaming Services either on a compatible web browser or via the service App.
4. You may only access the OSN Streaming Service in the following particular geographic locations: Algeria, Bahrain, Chad, Djibouti, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Mauritania, Morocco, Oman, Palestinian Territory, Qatar, Saudi Arabia, Somalia, South Sudan, Syria, Tunisia, United Arab Emirates and Yemen (each a Service Location).
5. If you are not located in a Service Location, as determined by us in our sole discretion, you are not eligible to subscribe to or otherwise access or use the OSN Streaming Service. Any access to or use of the OSN Streaming Service outside the Service Locations is expressly prohibited.
6. You acknowledge and agree that we may immediately suspend or terminate your access to the OSN Streaming Service if we believe, in our sole discretion, that you are not located within a Service Location.
How do I access the Service?
1. You may access the OSN Streaming Services either via a compatible web browser or via the associated App. To access the App, you must download it. You can download the App from the Apple App Store (iTunes) if you are an iOS user or from Google Play if you are an Android user. If you download or have access to and subsequently use the App, you are granted a non-transferable license to the use the App on your compatible device.
2. Access to our OSN Streaming Services is dependent on you having an adequate wireless broadband internet connection and/or 3G/4G Mobile Network availability and a compatible device. For further information, please call Customer Services.
3. The OSN Streaming Service is only available on supported devices and supported browsers. You must ensure that your supported device meets (and continues to meet) the hardware, systems and software requirements. If you change your handset or the software running on your handset, your new/updated handset may not be compatible with the OSN Streaming Service, and you may be unable to download the App or continue using the App. Please speak to our Customer Service who can guide you on what devices are compatible.
4. We continually review device support and as new devices and operating systems appear we may stop supporting some older versions. This means that to continue to use the OSN Streaming Service you may need to update the software on your device from time to time.
What Content is available on the OSN Streaming Service?
1. The Content available on the OSN Streaming Service is linked to the OSN Package that you subscribe to and is variable. Some items of Content will not be available on the OSN Streaming Service and only available on your Set Top Box, whilst other items may only be available on the OSN Streaming Service.
2. The programs that we make available on our OSN Streaming Service may be supplied by third parties and their availability is often outside our control.
3. OSN accepts no responsibility for the Content and make no guarantees on the availability of any Content on the OSN Streaming Service.
4. We reserve absolute editorial control over the Content and Channels making up the OSN Streaming Service and we may change these at any time for any reason without notifying you. It is entirely in OSN’s discretion what Content is uploaded onto the OSN Streaming Service or removed from the same.
5. Our OSN Streaming Service is also available via our OSN Streaming Service Website and these OSN Streaming Service Terms apply equally to your use of the OSN Streaming Service on the related Website.
Connectivity and Availability of Service
1. The Content that is provided to you via the OSN Streaming Service App is streamed via your mobile network and/or wireless internet connection (as applicable). If, due to mobile network and/or wireless internet connection interruptions, the OSN Streaming Service is not available, we will not be responsible. The minimum broadband width required to use the OSN Streaming Service is 6mbps, however, 10mbps speed is recommended for best performance. These limits may change from time to time.
2. You will be responsible for any costs charged by your mobile network and/or internet service provider in relation to the provision of the mobile network coverage and/or wireless internet connection necessary to use the OSN Streaming Service.
3. You will be responsible for ensuring you have paid any and all costs payable to third parties necessary to use the OSN Streaming Service or any part of it.
4. The Content is transmitted to your device in a stream of encrypted data packets, for the purpose of real-time streaming or viewing by you and not for copying, storing, permanent download or redistribution.
5. The streaming software is developed by or for us and is designed to enable instant streaming of content to your authorized device. The software and its functionalities may differ by device. The software used in any devices is licensed to you by us pursuant to these OSN Streaming Service Terms for the purpose of using the OSN Streaming Service only.
6. The quality of the display of the content may vary from device to device and may be affected by a range of factors, such as your location, available bandwidth, content selected, configuration of your device or the speed of your internet or mobile connection. Please check with your internet or network operator provider for information on possible data usage charges, network speed or roaming charges.
7. By using the OSN Streaming Service, you agree to receive updated versions of the OSN Streaming Service and related third party software without notice from us.
8. If any Content is made available on an ‘download to own’ basis or has any recording, storage or playback functionality, your use of such service shall be subject to such other terms that we may apply. You will be notified of such terms prior to your download or purchase of any such Content.
Authorized Devices
1. You will need an authorized device to view the Content on the OSN Streaming Service.
2. The types of devices authorized to stream the Content from the OSN Streaming Service can be found on the FAQ page associated with the OSN Streaming Service. The Content available on each device may differ. You may register up to five (5) authorized devices on your account. Out of these five (5) devices, two (2) devices can be used simultaneously at any one time.
3. The first five (5) devices you use to watch content on the OSN Streaming Service will be automatically registered to your account. You have the opportunity to add or remove one of these devices every thirty (30) days.
4. We may vary the number of authorized devices and simultaneous streams at any time at our discretion.
5. You agree not to share your device registration details with any other person. All devices registered to your account must be owned by you.
6. You must ensure that your devices meet the minimum hardware, systems and software requirements, required by the Service.
7. You must not transfer content to any unauthorized devices or attempt to access the OSN Streaming Service or Content via any media or device other than your compatible registered devices in the ways expressly permitted by these OSN Streaming Service Terms. Any attempt to do so will entitle us to immediately terminate your account without notice and without prejudice to any other rights or remedies and any fees for any paid or scheduled to be paid (which may be taken from a Deposit, if one was supplied).
8. From time to time, device manufacturers or providers or the device operating system may impose changes that limit or restrict your use of the Service on that device. In such cases, we will try to notify you of these changes in advance, but as we have no control over these manufacturers and providers, it may not always be possible to do so.
9. If there are any issues relating to your device and its compatibility with the Service, you agree to contact the manufacturer or provider for such issues. We make no warranty and take no responsibility for the performance of the devices, including their compatibility with the OSN Streaming Service.
Security Requirements
1. You are responsible for protecting the password that you use to access the OSN Streaming Service, and you should not share your password with any third party. You are responsible for any activities or actions taken using your password, whether or not you have authorized those activities or actions. If you think your password has been used without your permission, you should notify us as soon as possible. We can then take the appropriate action, including stopping the supply of the OSN Streaming Services, or suspending the account, as we need to.
2. You agree to use the OSN Streaming Service in accordance with all applicable laws, rules and regulations. You agree that you shall not at any time use, or attempt to use, the Service on a device where the device operating system have been removed or tampered with (such as 'jailbreaking' or ‘rooting’).
3. You agree not to archive, download (other than through caching necessary for personal use), reproduce, distribute, modify, display, perform, publish, license, create derivative works from, offer for sale, or use (except as explicitly authorized in these OSN Streaming Service Terms) content and information contained on or obtained through the OSN Streaming Service. You also agree not to circumvent, remove, alter, deactivate, degrade or thwart any of the content protections in the OSN Streaming Service; use any robot, spider, scraper or other automated means to access the Service; decompile, reverse engineer or disassemble any software or other products or processes accessible through the OSN Streaming Service; insert any code or product or manipulate the content of the Streaming Service in any way; or, use any data mining, data gathering or extraction method.
4. You agree not to upload, post, e-mail, send or transmit any material designed to interrupt, destroy or limit the functionality of any computer software or hardware or equipment associated with the OSN Streaming Service, including any software viruses or any other computer code, files or programs.
5. If we believe that there has been, or is likely to be, a breach of security in relation to your account, we may suspend usernames or passwords and require that they are changed. We may also restrict your use of all or any part of the OSN Streaming Service.
6. If your authorized device is sold, lost or stolen, you should deactivate that device. If you fail to log out or deactivate your device, other users may access the OSN Streaming Service through your account and may be able to access your account information.
7. If you do not comply with any of the above security restrictions, then we may immediately terminate your access to the OSN Streaming Service and without prejudice to any rights or remedies available
Suspension / Termination
1. The OSN Streaming Service is variable and therefore may change from time to time or end for any reason stated in Clause 11 of the OSN TV Subscription Terms without notice.
2. We provide the Streaming Service and the associated App on an ongoing basis, and we cannot foresee what may change in the future. This means we may make changes other than those referred to in Clause 8.1 above. We make no commitment to continue supporting the Streaming Service on an ongoing basis. Where we make any changes to the Service, we will use reasonable efforts to notify you in accordance with Clauses 13.2 and 13.3 of the OSN TV Subscription Terms.
3. We reserve the right immediately to suspend, restrict or cancel your use of either the App or the Streaming Service if:
  1. reasonably necessary for technical or operational reasons;
  2. you have missed any payments you owe to us, or your payments are outstanding, for example your Payment Method fails;
  3. we become aware that the OSN Streaming Service App on your device is or has been used to connect to, control or manage the contents of a set top box or mirror content to the set top box without the permission of the set top box owner;
  4. you breach these OSN Streaming Services Terms, although for non-serious breaches we will first give you an opportunity to put things right which you will need to do within 7 days. For serious breaches we will normally exercise this right immediately;
  5. we reasonably consider that you have committed or may be committing any fraudulent activity against us or against any other person or organisation through your or their use of either the App or the Streaming Service; or
  6. if you or anyone you authorise to deal with us on your behalf acts in a way towards our staff or agents which we reasonably consider to be inappropriate and sufficiently serious to justify restricting or ending your use of the Streaming Service and/or App.
4. We may reasonably refuse any offer to purchase at our discretion.
Changes to these OSN Streaming TERMS
1. We may change or add to these OSN Streaming Service Terms for any of the reasons set out in Clause 11 of the OSN TV Subscription Terms.
2. From time to time, we may, at our discretion and without notice, make changes to how we operate the OSN Streaming Service, including, but not limited to, modifying, discontinuing, enhancing, adding or removing any content or any part of the OSN Streaming Service.
3. We may stop providing the OSN Streaming Service or any of the features of the OSN Streaming Service, to you or to users generally, including, but not limited to, creating usage limits for the OSN Streaming Service.
4. We regularly make adjustments to the OSN Streaming Service to improve user experience of the OSN Streaming Service and these adjustments may not always be captured within these OSN Streaming Service Terms.
5. We will never be liable for amending, suspending, removing or disabling access to the OSN Streaming Service, but will endeavour to ensure that any interruptions to the OSN Streaming Service will be kept to a minimum.
6. The Content available on the OSN Streaming Service will change regularly, include new and exciting movies, series and channels becoming available.
7. Some of the Content we offer is supplied by third parties. The availability of such Content is outside our control. You acknowledge and agree that certain Content or certain features of the OSN Streaming Service may not be available to you depending on your location or on certain devices, and that we may disable your access to any content from the Streaming Service where we do not have the rights to offer it to you.
8. We reserve the right to migrate your subscription to a replacement pack at any time, provided that the replacement pack shall allow access to content that is comparable to the content available to you under your previous subscription.
Intellectual Property
1. All copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the App or Streaming Service shall remain at all times vested in us or our licensors. You are permitted to use this material or content only as expressly authorised in writing by us or our licensors. You will not, and you will not assist or facilitate any third party to, copy, reproduce, transmit, distribute, frame, commercially exploit or create derivative works of such material or content.
2. If you become aware of any such distribution or commercial exploitation, you agree to notify us immediately.
3. You acknowledge that if you post materials via the Streaming Service you grant to us and our licensors and assigns an irrevocable, perpetual, royalty free, worldwide licence to use the materials as part of the App or Streaming Service and in any other manner. The licence extends to copying, distributing, broadcasting, and otherwise transmitting, and adapting and editing the materials.
Our Liability To You
1. You acknowledge and agree that:
  1. the OSN Streaming Service, information, related features, software and content are provided to you by us “as is” and without any guarantee, representation or warranty of any kind;
  2. We do not guarantee, represent or warrant that your use of the OSN Streaming Service will be uninterrupted, timely, secure or free from errors;
  3. any Content viewed or otherwise obtained through the use of the OSN Streaming Service is done at your own initiative and risk; and
  4. OSN, its subsidiaries, directors, employees or licensors will not be liable to you for personal injury or any special, incidental, indirect or consequential damages of any kind, or any damages whatsoever resulting from loss of use, data or profits, or any damages or loss (including, but not limited to, any damage to your device) arising out of or in connection with the use or performance of the OSN Streaming Service.
2. We will not be liable under these OSN Streaming Service Terms for:
  1. any liability excluded in Clause 8 of the OSN TV Subscription Terms.
  2. any use of the App or OSN Streaming Service that we do not authorise;
  3. suspension, restriction or termination to your use of OSN Streaming Service or the App or in accordance with Clause 7 or any failure, interruption or delays to your use of OSN Streaming Service or App caused by events outside our reasonable control;
  4. any errors, viruses or bugs present in or arising from your use of the OSN Streaming Service or App that are not directly caused by or attributable to the OSN Streaming Service or App;
  5. any incompatibility of the OSN Streaming Service or App with any hardware and/or software on your device;
  6. any delay or failure by use to provide the OSN Streaming Service or App (or any part of it) caused by a change made by a third party device manufacturer, provider of a third party device operating system or billing platform that is outside our reasonable; or
  7. any content provided by or originating from third parties as part of the OSN Streaming Service or App or for any product or service advertised, promoted, offered or sold by third party service providers via the OSN Streaming Service or App. While we will make reasonable efforts to ensure that the information contained in or on the OSN Streaming Service or App provided by us is accurate, we do not accept any liability and make no representations or warranties in relation to the accuracy or completeness of such information.
Miscellaneous
1. These terms are between you and us and not between you and the provider through which you download any App (as applicable). Your download of any App from a third party provider, such as the Apple App Store or Google Play (Third Party Provider), will be subject to separate terms between you and that Third Party Provider.
2. Any third party login services supported within the OSN Streaming Service or App (e.g. Facebook or Twitter) or other apps, services or websites accessible via the OSN Streaming Service or App are not owned or controlled by us. We are not responsible for or liable for any loss, damage, or harm you suffer as a result of what you experience when using third party apps, services or websites, the content you access through them and any failure of them to function properly. We recommend that you carefully read the terms and privacy notice made available by the provider of any third party app, service, or website before using it.
3. We do not endorse and shall not be held responsible or liable for any content, advertising, products or services on or available from any third party apps, services or websites.
4. Any dealings between you and any third party advertisers or merchants found on or via the Service, including payment for and delivery of products, services and any other terms, conditions, warranties or representations associated with such dealings, are made between you and the relevant advertiser or merchant. Therefore, we are not responsible or liable for any loss or damage of any kind incurred as the result of any such dealings.
5. OSN and its licensors are solely responsible for the OSN Streaming Service and App and its content. No Third Party Provider has any obligation to provide any maintenance and support services with respect to the App. To the maximum extent permitted by law, no Third Party Provider will have any other warranty obligation whatsoever with respect of the App, and any other claims, losses, liabilities, damages, costs, or expenses attributable to any failure of any App to conform to any warranty are OSN’s responsibility. No Third Party Provider is responsible for investigating, defending, settling, or otherwise discharging any claims by you or any third party relating to any App (including any claims alleging that any App infringes that third party’s intellectual property rights or fails to conform to any applicable legal or regulatory requirement).
6. You represent and warrant that you are not listed on any prohibited/restricted parties list from one of the following bodies: Office of Foreign Asset Control (OFAC), European Commission, UK Office of Financial Sanction Implementation, or the United Nations.
7. Any Third-Party Provider through whom you download the App are beneficiaries under these terms and shall have the right to enforce these terms against you as a third party beneficiary.
8. You will not access or use any part of the OSN Streaming Service or App other than for personal, non-commercial purposes in the country in which your Address is located.
9. You agree to follow our reasonable instructions concerning your use of any OSN Streaming Service or App.
General Legal Terms
1. Clause 9 (Copying and Copyright), Clause 12 (Third Party Rights) and Clause 13 (Notices) and Clause 15 (Law and Jurisdiction) of the OSN TV Subscription Terms shall apply to the extent that they are not inconsistent with these OSN Streaming Terms.

CUSTOMER TERMS AND CONDITIONS

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